This can lead to frustration and dissatisfaction, especially if the issue has been reported multiple times without action.

As a landlord, it’s critical to treat maintenance requests as urgent, particularly when they impact tenants’ daily lives. When a tenant reports an issue, the first step is to conduct a thorough inspection to understand the problem and determine the best solution. 

Sometimes, tenants might misinterpret the severity of the issue, so it’s important to assess the situation firsthand.Once you’ve identified the cause or brought in a professional to assess the issue, communicate clearly with your tenant about the next steps. 

Let them know the expected timeline for the repairs and any actions you’re taking. This helps manage their expectations and builds trust. Make sure to follow up with the tenant to ensure the problem is fully resolved and that no further issues remain. 

By staying proactive and involved, you demonstrate a commitment to keeping your property in good condition and maintaining tenant satisfaction.

How to Deal With Noise Disturbances in the Neighborhood

A common tenant complaint is excessive noise. If the noise is from a neighbor, ask the tenant to address it directly with them. If that doesn't work, you can intervene to help resolve the issue.

When the noise comes from another tenant in the building, start by giving a verbal reminder of the property’s quiet enjoyment policy. If the noise continues, follow up with a written warning. If it persists after that, you may need to consider eviction. 



Clear communication and timely action help maintain a peaceful environment for all tenants.

How to Handle Pest-Related Issues

To avoid vacancies and retain top-tier tenants, it's crucial to stay on top of pest control. Infestations of cockroaches, termites, bedbugs, or rodents can make a property uncomfortable, inconvenient, and even unhealthy.

When a pest issue is reported, hire a professional exterminator right away and schedule regular treatments to prevent the problem from recurring. Being prompt and proactive in addressing pest concerns not only creates a more livable space but also helps keep your tenants satisfied. 

Be sure to notify residents in advance of the exterminator’s visit so they can plan accordingly.

How to Resolve Pet Problems

Welcoming tenants with pets can offer several benefits, including higher rental income and a broader market. However, pets—particularly dogs—can also lead to challenges like noise disturbances and, in some cases, injuries if they’re undisciplined.

If a tenant reports noise from a pet, start by speaking directly with the pet owner. If the issue persists despite a verbal reminder, follow up with a written warning. 

If the noise continues after that, eviction may be necessary to prevent further disruptions.

While eviction might seem drastic, the potential loss of multiple tenants and vacant units can make it a necessary step to protect the property’s overall appeal.

In cases where tenants fail to clean up after their dogs, issue a reminder about their responsibility to maintain cleanliness around the property. Should the problem continue, eviction can also be considered if the tenant disregards the warning.



Aggressive dogs pose an even more serious concern, as they can cause injuries to people and other animals. 

Pet owners must comply with property policies and remove aggressive pets if necessary. As a landlord, ensuring the safety and well-being of all tenants should always be a top priority.

The Right Process for Managing Complaints

Landlords need to exercise patience and be proactive in handling tenant complaints. You should also be reachable since avoiding the complaints can escalate conflicts. Your renters should be able to contact you easily.

Here are tips to follow when you encounter a tenant complaint:

• Listen to your renter and be empathetic. It is best to be respectful and strive to understand where a tenant is coming from.
• Don’t be dismissive since this can lead to more frustration.
• Be prompt in attending to reported complaints from residents.
• Store a copy of communications with the tenant, including receipts of completed repairs. This can be accepted as evidence in court should a lawsuit be filed against you.
• Update the tenant when you are resolving a complaint and walk them through the actions you have taken to resolve the situation. Inform them about the timeline for the repairs or resolution.

Bottom Line

Tenants want to feel heard and reassured that their concerns will be addressed promptly and effectively. By managing issues with care and reliability, you can earn their trust and build strong, long-lasting relationships. The more dependable you are, the more satisfied your tenants will be.

For added peace of mind, consider partnering with a professional property management company to handle tenant complaints and ensure a smooth rental experience. 

With expert support and exceptional customer service, you can keep your tenants happy and reduce turnover.



If you're looking for a trusted property management partner, contact First & Main Property Management today and let us help you create a positive, thriving rental environment!